Dispute Resolution

You are protected every time you make a purchase on Urbana Latina.

We will give you a full refund if your item never ships or does not match the listing description. Otherwise, all sales are final. The policies and systems we have in place to protect you are called Urbana Latina Protect.


Refund Policy

When you make a purchase on Urbana Latina, we don’t release payment to the seller until you tell us you’ve received your order as described. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Urbana Latina app or website with supporting photos. If we verify your claim, we’ll send you a label to return the order to the seller and refund your payment. All returns must be shipped back within 5 days of approval to be eligible for a refund.


What is covered

If any of the following pertain to your order, please report the problem in the Urbana Latina app or website immediately:

  • Undisclosed damage
  • Incorrect or missing item
  • Item not as described
  • Item is not authentic

If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.


What is not covered

Item does not fit / changed mind

If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You can always re-list the item on Urbana Latina!

Trades and Offline Transactions

Posh Protect does not cover trades or transactions completed off of the Urbana Latina platform. When payment for the full value of items is not exchanged through the Urbana Latina platform, we cannot guarantee that both parties will ship and transact as promised. You bear all risks associated with any such transactions.